When setting up a policy, your client may be asked if they have a burglar alarm at the property. If they have, they'll be asked to confirm which of the following options applies to their home;

> No Alarm*

> Non-Maintained Alarm

> Annually Maintained Alarm

*No Alarm should be selected if there's no alarm at the property OR if the alarm at the property isn't functional and therefore can’t be used.

The security measures that must be put in place, and circumstances that need to be met in order to claim are detailed in the Policy Booklet in addition to any endorsements that may are applied to the policy.

Changes to the home insurance journey

Due to some exciting developments being made to our Home Insurance quote journey, some of the questions you may have asked your client, now have 'Not Required' shown as the answer in their quote pack/welcome pack, Burglar alarms is one of them. Any questions that have a 'Not Required' response is no longer needed to offer your client insurance.

There’s nothing for you or your client to worry about if you see 'Not Required' in the Quote Summary documents.

For more information on this exciting new change please visit our web article https://www.paymentshield.co.uk/advisers/partner-updates/partner-news/detail/partner-news/important-information-on-changes-to-quote-summaries

For all Home Insurance policies on PNL/PS/019 terms & conditions

If your client has taken a policy out or renewed their policy after 18 February 2024, this question has now been removed.