If your client's looking to make a new claim on their policy or discuss an existing one, they can speak to their insurer/underwriter directly.

If they don't have their insurer's details at hand, they can find them here, Find My Insurer.

Their insurer's details will also be displayed in their latest policy documentation.

Did you know that if your client is a Home Insurance, Tenants Contents or Tenants Liability policyholder, they can access their latest policy information by registering to our online portal here: https://www.paymentshield.co.uk/customer-portal-login.

Alternatively, if they're still unable to find their insurer, one of our live chat agents may be able to help. Advise them to go to www.paymentshield.co.uk and clicking the blue chat icon in the bottom right corner of the screen.