Landlord's Home Emergency insurance provides cover for an approved contractors call out charge, parts, materials and labour following a sudden and unexpected event which, if not dealt with quickly would in the reasonable opinion of the helpline: render the property unsafe or unsecure, damage or cause further damage to the property, cause personal risk to you or cause a health and safety risk to others.

Some examples of what's covered include:
• Blockage, collapse or leakage of the water supply pipe
• Sudden and unexpected failure of or damage to the internal plumbing system, including escapes of water and fixed heating systems
• Sudden and unexpected failure of or damage to the drainage system
• Sudden and unexpected failure of your domestic central heating system due to mechanical or electrical failure or malfunction

If your property becomes uninhabitable for more than 48 hours as a result of an emergency, we will pay up to £250 (including VAT) for the cost of suitable alternative accommodation for your tenants.

If our approved engineer deems the cost of repair to exceed the cost of replacement, thus making the boiler beyond economic repair. We will contribute up to £500 towards replacing the boiler, based on the age of the boiler as follows: -

In the event of a claim, there is no excess to pay and your no claims discount will not be affected.

You can claim up to £1000 (including VAT) for an approved contractor call out charge, materials and labour.

Some examples of what isn't covered in Landlords Home Emergency include:
- Claims where the property has been left unoccupied for more than 30 consecutive days
- Any boiler or system that has not been serviced in line with manufacturer’s recommendations
- Where an appliance has caused a circuit to fail or trip
- Cracked or broken toilets or cisterns

Further information regarding Landlords Home Emergency is available in your client's policy booklet. The policy booklet is available to view and download from our website, Landlord Insurance Policy Booklets.

If you'd like to discuss or get a quote to add Landlords Home Emergency onto your client's Landlord Insurance policy, please contact our Customer Services team on 0345 6011 050.