When setting up a policy, your client may be asked to confirm the following:

“Please select the type of lock fitted to the external doors of your home. If you have more than one external door or more than one lock, then you should choose the primary lock on the main door.”

Below are pictures of the main different types of locks that can be fitted to external doors that we’ll ask you to choose from.

If your client is unsure of the type of lock fitted to the property they want to insure, please select “other lock type.” Then once they know the correct lock type that is fitted to their doors, they can contact Paymentshield to amend the policy within 14 days of the start date.

Changes to the home insurance journey

Due to some exciting developments being made to our Home Insurance quote journey, some of the questions you may have asked your client, now have “Not Required” shown as the answer in their quote pack/welcome pack, or the question has been removed. Lock Types is one of them. Any questions that have a 'Not Required' response is no longer needed to offer your client insurance.

There’s nothing for you or your client to worry about if you see 'Not Required' in the Quote Summary documents.

For more information on this exciting new change please visit our web article https://www.paymentshield.co.uk/advisers/partner-updates/partner-news/detail/partner-news/important-information-on-changes-to-quote-summaries