As part of our question set, your client may have been asked to confirm if all windows to their property can be locked by a key (not including outbuildings).

If any of the windows to the insured property aren't key operated and cannot be locked for any reason you must select 'No' to this question.

Changes to the home insurance journey

Due to some exciting developments being made to our Home Insurance quote journey, some of the questions you may have asked your client, now have “Not Required” shown as the answer in their quote pack/welcome pack or the question has been removed. Key Operated Window Locks is one of them. Any questions that have a “Not Required” response is no longer needed to offer your client insurance.

There’s nothing for you or your client to worry about if you see 'Not Required' in the Quote Summary documents.

For more information on this exciting new change please visit our web article https://www.paymentshield.co.uk/advisers/partner-updates/partner-news/detail/partner-news/important-information-on-changes-to-quote-summaries