If you've submitted a new application for a client with an existing Paymentshield policy, we won't send out their new policy documentation until the old policy is cancelled.

Our business processing team will check these details and get in touch with you if we need any more information.

Please be aware this can take 3-5 working days so if the new application needs to be processed urgently, please call our Customer Services team on 0345 6011 050 so we can cancel your old policy straight away.