Please see our website for some useful services we provide for your customers who may require additional support from us.  You can also make us aware if your customer has additional needs they may require more support with. We can add this information to the policy details to help our team support your client in the best way possible. 

If your customer requires more support, we can provide this if we understand their needs and can then adapt our approach to best help them. We find most of our customers prefer to contact us by telephone but we recognise that some people would like, or need to use other forms of communication.  Therefore, we offer a range of options to get in touch with us which include, webchat, email, post and even social media.

We’re able to arrange for visually impaired customers to receive their insurance documents and general correspondence by braille or large print.

We can accept and make calls via Relay UK or other Text to Talk services used by customers who may have difficulties with hearing or speech.

If it’s easier for us to speak to a family member or friend about your customer’s insurance, rather than them having to call us, we’ll happily accommodate that.  We’ll just need their written permission to speak to someone on their behalf and we’ll keep a note of that on our system for any future calls, so they only have to tell us once.  They’ll just need to send us an email with the name, date of birth and relationship of the person they are happy for us to speak to.  Or, they can mention it when they call us.