Our landlord insurance policies include 24 hour Home Emergency and Legal Advice helplines which a landlord can use:

Home Emergency Helpline:

If an emergency such as a burst pipe or a break-in threatens the safety of the insured property, the landlord can call the helpline for assistance. The insurer will arrange for one of their approved tradesman to get in touch with them.

The landlord will have to pay the tradesman's bill. However, if the loss or damage is subsequently covered under their landlord's Buildings and Contents policy, then they may be able to claim the cost back from their insurer (subject to the policy excess).

Legal Advice Helpline:

For problems with personal legal or tax matters, the legal helpline gives the landlord access to a professional legal advisor for confidential and free advice. All they'll need to initially pay for is the phone call. The customer can ask to be referred to a legal professional to deal with their issue, however any legal work undertaken will be at the customers expense.

Note: These helplines are not available for policies on RSA/PS/004 terms.