Online Documentation
If you're experiencing issues accessing any of your documents online, please follow the suggestions below:
If you've forgotten your password for your online account, you can reset this by selecting the 'forgotten your password?' option, in the log in page my.paymentshield.co.uk
If you continue to experience issues with your online account, you can contact our Customer Services team via our webchat channel located at the bottom right of the screen.
Posted Documentation
If you're experiencing issues receiving your documentation in the post, follow the suggestions below for help:
- If you've recently taken out or renewed a policy, or made a change to your policy, please allow 3-5 working days for the documents to arrive in the post.
- Your account may be set up to receive your documentation online. Simply follow the steps above to log in and register to access your documents
- If you've moved address and not updated us, we may still be sending your documentation to your previous address or an old correspondence address. If this is the case, please call us on the number below so that we can update our records.
If the information above has not helped you to access your documents, please call our Customer Services team on 0345 6011 050.
If you're experiencing issues accessing any of your documents online, please follow the suggestions below:
If you've forgotten your password for your online account, you can reset this by selecting the 'forgotten your password?' option, in the log in page my.paymentshield.co.uk
If you continue to experience issues with your online account, you can contact our Customer Services team via our webchat channel located at the bottom right of the screen.
Posted Documentation
If you're experiencing issues receiving your documentation in the post, follow the suggestions below for help:
- If you've recently taken out or renewed a policy, or made a change to your policy, please allow 3-5 working days for the documents to arrive in the post.
- Your account may be set up to receive your documentation online. Simply follow the steps above to log in and register to access your documents
- If you've moved address and not updated us, we may still be sending your documentation to your previous address or an old correspondence address. If this is the case, please call us on the number below so that we can update our records.
If the information above has not helped you to access your documents, please call our Customer Services team on 0345 6011 050.