If you're looking to make a new claim on your policy or discuss an existing one, you can speak to your insurer/underwriter directly.

If you don't have your insurer details to hand, you can find them here,  Find My Insurer.

Alternatively, you can find them by logging into your online account where you'll be presented with your insurer and details of how to contact them. Login here: https://my.paymentshield.co.uk/login

Your insurer's details will also be displayed in your latest policy documentation.


Alternatively, if you're still unable to find your insurer, you can contact our Customer Services team via our webchat channel located at the bottom right of the screen.

If none of our live chat agents are currently available, please call our Customer Services team on 0345 6011 050.