Home Emergency provides cover for one of our approved contractors to call-out to your home, as well as the charge for any parts/materials and labour needed after a sudden and unexpected event which, if not dealt with quickly, would result in your home becoming unsafe or unsecured. Cover is provided if the event either damages or causes further damage to the home, causes personal risk to you or causes a health and safety risk to others.
Some examples of what's covered include:
• Damage to your roof which presents a risk of water damage to your home.
• Loss of power supply or heating to the whole of your home.
• Burst pipes or water tanks causing an uncontrollable leak in your home (plumbing).
In the event of a claim, there's no excess to pay and your no claims discount won't be affected.
You can claim up to £1000 (including VAT) for an approved contractor call-out charge, materials and labour.
In the event that your property becomes unsafe or unsecure for you to live or stay in, and remains so overnight, you can also claim for alternative overnight accommodation (inclusive of VAT).
If the domestic boiler is declared beyond economic repair by our approved engineer, we will make a contribution of up to £500 towards replacing it, depending on the age of the boiler. 'Beyond economic repair' means that it would be more costly to attempt to fix the boiler than simply replacing it.
Some examples of what isn't covered in Home Emergency include:
• Any boiler or system that has not been serviced in line with manufacturers recommendations.
• Any claim arising after your home is unoccupied for more than 60 consecutive days.
• Any non-gas appliances, Elson tanks, separate gas heaters supplying hot water, LPG and dual- purpose boilers such as AGAs and Rayburns.
• Drainage in respect of cesspits, septic tanks.
• Pipes outside the boundary of your property.
Further information regarding Home Emergency is available in your policy booklet. You can view and download your policy booklet from our website, Home Insurance Policy Booklets.
If you'd like to discuss or get a quote to add Home Emergency onto your Home Insurance policy, please contact our Customer Services team on 0345 6011 050.
Some examples of what's covered include:
• Damage to your roof which presents a risk of water damage to your home.
• Loss of power supply or heating to the whole of your home.
• Burst pipes or water tanks causing an uncontrollable leak in your home (plumbing).
In the event of a claim, there's no excess to pay and your no claims discount won't be affected.
You can claim up to £1000 (including VAT) for an approved contractor call-out charge, materials and labour.
In the event that your property becomes unsafe or unsecure for you to live or stay in, and remains so overnight, you can also claim for alternative overnight accommodation (inclusive of VAT).
If the domestic boiler is declared beyond economic repair by our approved engineer, we will make a contribution of up to £500 towards replacing it, depending on the age of the boiler. 'Beyond economic repair' means that it would be more costly to attempt to fix the boiler than simply replacing it.
Some examples of what isn't covered in Home Emergency include:
• Any boiler or system that has not been serviced in line with manufacturers recommendations.
• Any claim arising after your home is unoccupied for more than 60 consecutive days.
• Any non-gas appliances, Elson tanks, separate gas heaters supplying hot water, LPG and dual- purpose boilers such as AGAs and Rayburns.
• Drainage in respect of cesspits, septic tanks.
• Pipes outside the boundary of your property.
Further information regarding Home Emergency is available in your policy booklet. You can view and download your policy booklet from our website, Home Insurance Policy Booklets.
If you'd like to discuss or get a quote to add Home Emergency onto your Home Insurance policy, please contact our Customer Services team on 0345 6011 050.