There's a number of reasons why we may send you an Arrears or Default letter for your policy, but please don’t worry. To check if anything else is required from you, simply follow the instructions below:
If you've missed a payment on your policy, we'll send a letter letting you know about this.
If cover is still required
If your direct debit is still active, we'll attempt to collect the payment at a later date. Details of this will be shown in your letter. Alternatively, if your direct debit is cancelled or needs to be updated, please get in touch to bring your account back up to date and arrange a payment. Also, don’t forget to set the direct debit back up if required!
If you're looking to cancel your policy
If you're looking to cancel your policy with us, you'll need to contact us directly. If you've cancelled your direct debit without speaking to us, this won't automatically cancel your policy.
If you've already spoken to us to cancel the policy, there may be an outstanding balance to pay to cover until your chosen cancellation date.
Please be aware:
- We don’t charge you a fee for falling behind with payments or charge you any interest for your missed (or partly made) payments. There's also no impact on your credit record if this occurs.
- If you don't settle your outstanding balance, we’ll assume you no longer need the policy. Your policy will be cancelled, and your cover backdated to the date you've paid up to, so there'll be no monies owed by you. You'll continue to receive letters until we have backdated the policy.
If you need to make a payment or update your details, please call our Customer Services team on 0345 6011 050.
If you've missed a payment on your policy, we'll send a letter letting you know about this.
If cover is still required
If your direct debit is still active, we'll attempt to collect the payment at a later date. Details of this will be shown in your letter. Alternatively, if your direct debit is cancelled or needs to be updated, please get in touch to bring your account back up to date and arrange a payment. Also, don’t forget to set the direct debit back up if required!
If you're looking to cancel your policy
If you're looking to cancel your policy with us, you'll need to contact us directly. If you've cancelled your direct debit without speaking to us, this won't automatically cancel your policy.
If you've already spoken to us to cancel the policy, there may be an outstanding balance to pay to cover until your chosen cancellation date.
Please be aware:
- We don’t charge you a fee for falling behind with payments or charge you any interest for your missed (or partly made) payments. There's also no impact on your credit record if this occurs.
- If you don't settle your outstanding balance, we’ll assume you no longer need the policy. Your policy will be cancelled, and your cover backdated to the date you've paid up to, so there'll be no monies owed by you. You'll continue to receive letters until we have backdated the policy.
If you need to make a payment or update your details, please call our Customer Services team on 0345 6011 050.