If your adviser has submitted a new application for you and you're an existing Paymentshield policyholder, we won't send out your new policy documentation until the old policy is cancelled. This is so we can make sure your home doesn't end up being insured twice (known as 'dual insurance'). Our business processing team will check these details and get in touch with you if we need any more information.

Please be aware this can take 3-5 working days so if the new application needs to be processed urgently, please call our Customer Services team on 0345 6011 050 so we can cancel your old policy straight away.