Power of Attorney documents can be reviewed by our customer service team by sharing your 13 digit access code. This can be provided to us  by using the live chat on our website www.paymentshield.co.uk or by calling us on 0345 601 1050.

If you need an access code or want to check an existing code, you can do so by visiting the government web page  www.gov.uk/guidance/request-an-activation-key.

Letters of Authority and any Power of Attorney documents can be submitted to us using the Enquiries Form at the bottom of our website’s contact us page. Please allow 5-7 working days for a reply from our team and if further information is needed, we'll let you know.