Our Home Insurance quote journey has been optimised to save you time.
To help make getting a quote as easy possible, we've used our expertise to reduce the number of questions you need to ask your clients. So, you can spend more time discussing what insurance is right for your clients rather than having to fill in information.
Here are some frequently asked questions you might find helpful:
Q. What risk questions are being removed as part of the new Home Insurance quote journey?
- Marital status
- What type of locks are fitted to the external doors?
- Are all windows fitted with key-operated window locks?
- What type of burglar alarm does your home have?
- When will the property be unoccupied?
Q. Why are we removing these questions?
A. We know completing a lengthy quote and application process can be seen as a barrier to offering customers insurance. The journey has now been optimised to make sure we can provide tailored quotes to as wide of a range of customers in under a minute.
Q. Will there be any changes to the customer's documentation?
A. The structure of the welcome and renewal packs will remain the same and answers to the questions we have removed will show as ‘Not Required’. The following wording has also been added to the start of the document: ‘You don’t need to contact us about any of the questions where the answers are shown as not required, as we don’t need this information to be able to offer you insurance’.
Q. Can I still use the old quote journey?
Yes, for now, you will be able to choose from the new Home Insurance quote journey or the existing one.
System changes happened to remove the risk questions above from the existing home journey on 6.2.23. For more information on this, please select the link below:
Q. Is the Home Insurance product changing?
A. No terms and conditions will remain the same. We have just reduced the amount of questions you need to ask in order to get a price more quickly.
Q. Can I still amend the policy in the first 14 days of the policy start?
A. Yes, this is not changing.
Q. Is the quote validity still the same for all Home Insurance quotes, including new borrowers?
A. Yes.
Q. Will the customer still be able to pay via card or Direct Debit?
A. Yes
Q. Will the customer still be able to opt in or opt out of auto-renewal?
A. Yes
Q. Will the customer still be able to choose their documentation preference?
A. Yes, they can select to receive their insurance documents either by post or online (Customer Hub)
Q. Will my commission change using the new home journey?
A. No, your contract agreement will remain the same and therefore the commission you normally receive will remain the same. (Subject to premium flex being used.)